Customer relationship management software
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Customer relationship management software
custom crm software

 CRM - Customer Relationship Management Software solutions provider in  England, UK

Why Use CRM

CRM means managing the customers, suppliers and automating the customer communications. A CRM program will allow a business to get more customers, better service, and to measure the customer service quality standards. A CRM program helps in facilitating communication with customers in a number of ways:

  • Provide product information
  • Technical assistance on web sites which are accessible 24/7
  • Make a strategy for each customer based on his expectations & requirements.
  • Allows you to respond to sales calls or complaints faster. (Complaints that are resolved quickly can increase customer satisfaction).
  • Find possible problems quickly.
  • User-friendly system for record customer complaints
  • Provide a fast mechanism for correcting service deficiencies (correct the problem before other customers experience the same dissatisfaction).
  • improve efficiency for managing customer support

Use of Customer Relationship Management software for small and medium enterprises has grown very much in the last few years and now it has become very affordable. There are many types of off-the-shelf CRM solutions available in the market contact management software; small business CRM; CRM service management solution; business CRM solution; E-CRM OR web based CRM; mobile access CRM etc. But Dreamer Web only offers bespoke CRM (Customer relationship management) solutions to small & medium size organisation. Our user friendly Bespoke CRM solution can be tailored to meet your exact requirements.

E-CRM: - Our e-CRM solution is an advanced web based Customer Relationship Management solution that brings businesses closer to their customers. E-CRM allows you to provide true customer care and added value to your customers 24 hours a day, 365 days a year.

Our E-CRM provides a range of functionality automatically integrated with customer database and makes information accessible anytime anywhere. It can help businesses to manage customers database efficiently and follow-up the sales leads. Dreamer Web CRM will offer the several advantages over off the shelf CRM products some of them are listed below

Improve sales effectiveness & pipeline management

  • It can be deployed very effectively in pre- and post-sales customer support or service, to manage, analyse and report on customer problems.
  • Our CRM software is a very powerful management tool for all customer communications and interactions; it also manages supplier relations, as well as those of 3rd parties like consultants or inspectors, so the system can link all elements to provide the user with an "end-to-end" view of every business issue.
  • Contact Management - Manage all your accounts contact info in a single database. Unified views of all related information (tasks, leads etc) for each Contact and Account.
  • Activity Tracking/Scheduling- Schedule follow-up activities with prospects. Helps your salespeople keep your pipeline warm and close more sales.
  • Reports- Instantly generate online summaries for key metrics like sales pipeline, sales performance, and outstanding opportunities.
  • File Storage- Get convenient online access to all your important marketing materials and key customer documents stored in your CRM database.
  • Search Engine- Easily search for customer contact info, cases, and any other key info stored in your CRM database.
  • Opportunity Tracking- Track open sales opportunities from start to finish. Keeps sales team organized and provides real-time views of your sales pipeline.
  • Calendar- Daily, Monthly, Weekly, or Yearly View of each users upcoming appointments and activities. Schedule management ensures staff are not mistakenly scheduled for more than one activity in a given time slot.
  • Portal Feature- Integrate all your web applications within the interface. Create custom tabs for each application in the navigation menu--easy access to all your web based tools.
  • Case Tracking- With case tracking, service staff can increase customer satisfaction by always having access to key info about each outstanding customer request. If a staff member assigned to a case is out, another staff member can immediately pick up the case and ensure that customers' needs are met.
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